Delivery & Returns

DELIVERY & RETURNS

UNITED KINGDOM

DELIVERY

Steel Toe Boots use Royal Mail™ for all UK deliveries and occasionally DPD on selected items*

  • Standard (Delivered within 2 to 4 working days from dispatch): £4.00
  • Royal Mail 'Tracked 24' (Delivered within 1-2 working days from dispatch): £6.00
  • Royal Mail 'Tracked 24' (Delivered Next working day from dispatch): £6.00
  • Royal Mail Special Delivery (Delivered next working day from dispatch - before 1pm): £10.00
  • Royal Mail Special Delivery (Delivered Saturday before 1pm): £12.00

 

 

 

RETURNS

We are currently offering an extended returns period on all orders placed between 1st November 2020 and 31st March 2021. If you placed an order with us between these dates you now have 180 days to return your item back to us. Your item must be returned in its original, undamaged packaging and in an unworn condition. Exchanges do not reset the 180 day window.

All the normal restrictions apply, for example items purchased on sale cannot be exchanged and all non-returnable items remain non-returnable.

If the original box or bag of a returned item is damaged by the customer, then a 20% restocking fee will be deducted from the refund. Please note, this rule does not apply to the mailing bag. 

You cannot exchange sale items. 

 

RETURNING YOUR ITEM FOR A REFUND?

We do not currently offer free returns for refunds. There are 3 available options to choose from if returning your item, including an easy return using a prepaid label from Royal Mail:

1. Return using the Post Office or any other courier at your own expense. All applicable items will be refunded in full upon return. Please note, shipping charges and any items which have been modified with additional heel height or rubber grip soles are strictly non refundable.

2. When making your purchase, add our Easy Returns label to your basket for £1. This must be purchased with your item, it cannot be brought separately after you have received your order. We will include a Royal Mail return label within your package, or in a separate email on some occasions. This label can only be used for goods on the particular order where the returns label was purchased. If for any reason, your returns label was not included within your package, please download a returns label by clicking HERE and completing the form.

3. If you have not purchased a returns label with your order, then click here to download a returns label and please complete the short form. We will deduct £3.50 from your refund for its use. This label will be available to download immediately from the Royal Mail website and will also be emailed to you. The email will include the returns label and a QR code, if you are unable to print the label for whatever reason you can take your parcel and email on a smart device to the post office. They will scan the QR code from the email and print a label for you. 

Please allow up to 7 working days to receive your refund.

RETURNING YOUR ITEM FOR AN EXCHANGE?

If returning your item for an exchange, we will cover the cost of postage via the use of our returns label providing the item is not a sale item.

As with a refund, you may return the item using your choice of carrier. You may utilise the easy returns label purchased at the time of order or download a label here. This label will be available to download immediately from the Royal Mail website once you have completed the form and it will be emailed to you. Within that email there will be the returns label and a QR code. If you are unable to print the label for whatever reason you can take your parcel and that email on a smart device to the post office. They will scan the QR code from the email and print a label for you.

There is a limit of 1 free return per order. Therefore if you wish to return an exchanged item for a further exchange or for a refund, then you will need to cover the cost of all postage.

Please note we do not exchange sale items. You would need to return your sale item for a refund and purchase your new item. 

If you are returning a full priced item for an exchange, kindly take note, we will not be able to exchange for a different item. We can exchange for the same item in a different size/colour providing the alternative choice is exactly the same price and is in stock. 

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EUROPE, USA & REST OF THE WORLD

DELIVERY

Steel Toe Boots use DHL™ as our preferred international courier. 

We are proud to partner with our international logistics partner DHL on most orders designated for delivery outside of the United Kingdom. From time to time we may also use local delivery partners depending on your precise delivery location.

 

DHL Express: Delivery between 2 - 4 working days.

Packet Plus: Delivery between 5 days and 3 weeks.

 

For most European destinations, we charge a flat rate delivery cost.

Specific delivery costs can be found upon checkout. 

We cannot deliver to PO Boxes. 

 

DUTY & TAX

Orders from within the USA are usually free from any additional tax payments up to a maximum of $800 per shipment.

For all other countries, please consult your local customs and excise authority.

Kindly take note, all duty and tax related charges are to be borne by the recipient strictly. If you fail to make payment and your package is consequently held, we reserve the right to instruct for the goods to be returned to us or your package be destroyed. All associated costs will be deducted from the amount refunded to you.

 

RETURNS

All returns must be made within 30 days from the date of purchase. All items being returned for a refund or an exchange must be unworn and in the original, undamaged packaging.

All items being returned from outside of the United Kingdom must clearly be marked as "returned goods" on your customs paperwork. Failure to do this means your returned package may be subject to tax/duties inbound to the UK. We will not be able to pay this and the result will be that your package will be likely returned to you or destroyed by Customs & Excise.

 

REFUND & EXCHANGE

We do not offer exchanges on international orders. You would need to return your sale item for a refund and re-purchase your new item. All postage costs to be paid for by the buyer.

 

GENERAL CLAUSES

SALE ITEMS

If you purchased any item(s) as part of a deal, e.g. 2 for £30 etc and decide to return part of your purchase to us for a refund, we will re-consider your purchase and refund you the amount based on the item(s) you have decided to keep. Alternatively, if you decide to return a multi-buy item for an exchange, we will only permit the item to be exchanged for an item within the same promotional group. For instance, if you are returning one pair of shoes from a 2 for £30 deal you may select another item/size/colour from within our 2 for £30 collection.

Other regular sale items (non-multibuy) may not be returned for an exchange. We will only accept sale items back for a refund. You will need to make a new purchase if you wish to change the size for example.

 

FAULTY ITEMS

All goods which are suspected as faulty should be reported using our faulty item report page, which you can access by clicking here. Every item is checked thoroughly before dispatch. In the rare event an item has been delivered to you with a fault, you must notify us immediately. Please do not continue to wear the item or attempt to repair it as this may invalidate your right to return the product.

Any faults reported within 90 days of you receiving the item can be accepted and returned to ourselves at our own cost. We will then process your preferred resolution, whether that be a refund or exchange, as soon as possible. Faults must be confirmed and accepted by our Customer Service Manager before a refund, replacement, credit or repair can be issued.

NON-REFUNDABLE ITEMS

Footwear which has been customised is strictly non-refundable. Customers who choose to have "rubber grip soles" or "added heel height" to shoes or boots will not qualify for a refund in the event the item is not as expected. We advise you to have grip soles and/or heels added locally if you are not sure about sizing.

We are also not able to refund "waterproof protection" which is an added service that cannot be re-stocked in the event of a return. With regards to this, the item itself will be refunded but the cost of the "waterproof protection" cannot be refunded.

Socks are also not available for a refund or exchange due to hygiene purposes. This applies to socks sold individually, as part of a multi-pack or any included in a gift set.

 

Our Returns Address

Steeltoeboots.co.uk Web Returns

Returns Department

Unit 3a & 3b

55 Hastings Road

Leicester

LE5 0BT

United Kingdom

 

Please ensure you include the completed dispatch/returns note with your returned goods.

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